Shipping & Returns

Thank you for shopping with Hello Sunny! 

 

Each of our pieces is handmade with care, which means your order is crafted just for you. Below you’ll find everything you need to know about how and when your items will ship.

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Processing Time
Most Hello Sunny pieces are made to order, so please allow up to 5 business days for us to create your order before shipping. If we anticipate any delays, we’ll get in touch right away.

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Shipping Rates & Times

We currently deliver throughout South Africa with The Courier Guy.

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Courier Guy – Locker Collection: R60
Your parcel will be delivered to your selected Courier Guy locker. Please enter the name and location of your preferred locker during checkout.

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Courier Guy – Door Delivery: R95
Your parcel will be delivered directly to the address provided at checkout.

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Free Local Pickup – Robertson
Local customers are welcome to collect their orders free of charge. We'll let you know as soon as your order is ready for collection.

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Courier delivery generally takes approximately 2–5 business days after dispatch, depending on your location.

We'll send you tracking details once your parcel is on its way.

Please note: shipping time is in addition to the processing time.

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Tracking

Once your order has been dispatched, you'll receive tracking information so you can follow your parcel's journey.

If you haven't received your tracking details or need help with your delivery, please reach out to us at hello@sunny.co.za

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Delivery Issues

Please double-check your delivery details before placing your order.

If your parcel is delayed, damaged or appears to be lost in transit, please contact us and we'll do our best to help resolve the issue with the courier.

 

Questions?
We’re always here to help. If you have any questions about your oder or delivery, email us at hello@sunny.co.za, and we’ll get back to you as soon as possible.

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RETURNS & EXCHANGES

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We hope you love your Hello Sunny pieces as much as we loved making them. If something isn't quite right, please get in touch and we'll be happy to help.

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If you'd like to return or exchange an item, please contact us within 14 days of receiving your order.

Items must be unworn, unused and unwashed, and returned in their original condition.

If you'd like to exchange an item for another size, we're happy to help where possible. As our pieces are handmade and stock may be limited, your preferred size may not always be immediately available.

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RETURN SHIPPING

For returns or size exchanges due to a change of mind or incorrect size selection, return courier costs are the responsibility of the customer.

We recommend checking our Size Guide carefully before ordering. If you're unsure about sizing, you're always welcome to contact us before placing your order.

Original delivery charges are not refundable for change-of-mind returns.

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CUSTOM ORDERS

Pieces made specifically to your measurements, altered at your request or otherwise personalised especially for you cannot be returned or exchanged for a change of mind or incorrect size selection.

This does not affect your rights if an item is faulty or not as ordered.

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FAULTY OR INCORRECT ITEMS

Every Hello Sunny piece is handmade with care, but if we've made a mistake or your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

We'll work with you to put it right and, where applicable, arrange the return at our cost.

Nothing in this policy limits any rights you may have under South African consumer law.

 

HOW TO ARRANGE A RETURN OR EXCHANGE

Please contact us at hello@sunny.co.za with your order number and a brief description of the return or exchange you'd like to arrange.

Please wait for us to confirm your return before sending your parcel back.

We're always happy to help and want you to feel good about every Hello Sunny order. ☀️